Calls & Recordings
Call Details & Summaries
Understanding and managing call information and AI-generated summaries in BuildBetter
Overview
BuildBetter provides comprehensive call analysis:- Detailed call information
- AI-generated summaries
- Key moment detection
- Action item tracking
Call Details
Basic Information
Core call metadata
Advanced Analytics
Detailed call insights
Core Information
Call Metadata
- Date and time
- Duration
- Participants
- Platform used
Recording Details
- Quality metrics
- File information
- Storage location
- Access history
Summary Generation
1
Transcription
Convert audio to text
2
Analysis
Process conversation
3
Extraction
Identify key points
4
Organization
Structure information
Summary Components
Key Points
Key Points
- Main topics
- Important decisions
- Critical updates
- Discussion highlights
Action Items
Action Items
- Tasks assigned
- Deadlines set
- Responsibilities
- Follow-ups needed
Insights
Insights
- Sentiment analysis
- Engagement metrics
- Topic trends
- Time allocation
Key Moments
Detection Types
- Topic changes
- Action items
- Questions asked
- Decisions made
Moment Tracking
- Timestamp marking
- Context capture
- Speaker attribution
- Priority levels
Review AI-generated summaries for accuracy and completeness before sharing.
Customization Options
Summary Format
Customize layout and content
Detail Level
Adjust information depth
Analysis Features
Content Analysis
- Topic detection
- Sentiment tracking
- Pattern recognition
- Keyword extraction
Metrics & Insights
- Speaking time
- Interaction patterns
- Engagement levels
- Topic distribution
Analysis depth depends on recording quality and participant clarity.
Best Practices
Summary Setup
- Define key topics
- Set detail level
- Configure formats
- Enable tracking
Review Process
- Check accuracy
- Add context
- Update details
- Share appropriately
Integration Options
1
Team Tools
Connect collaboration platforms
2
Project Systems
Link project management
3
CRM Integration
Update customer records
4
Custom Systems
Connect via API
Export & Sharing
Format Options
- PDF reports
- Web summaries
- Email digests
- API responses
Distribution
- Team sharing
- Client access
- System updates
- Archive storage
Use templates to maintain consistent summary formats across calls.
Troubleshooting
Summary Issues
Summary Issues
- Missing content
- Inaccurate details
- Format problems
- Update errors
Analysis Problems
Analysis Problems
- Processing errors
- Quality issues
- Integration failures
- System limitations
Performance Optimization
Processing
- Batch analysis
- Resource management
- Cache utilization
- Priority handling
Quality
- Accuracy checks
- Format validation
- Content review
- Update tracking
Privacy & Security
Data Protection
- Access controls
- Content security
- Sharing rules
- Retention policies
Compliance
- Privacy standards
- Data handling
- Audit trails
- Legal requirements
Monitoring & Metrics
Summary Quality
- Accuracy rates
- Completion time
- Error frequency
- User feedback
System Performance
- Processing speed
- Resource usage
- Error rates
- Update status
Regular monitoring ensures high-quality summaries and optimal system performance.